Here are some frequently asked questions that may help you. If you have a question that is not answered below, please call us at 760-679-3355.
Do you abide by HIPAA laws?
All of our nurses have signed confidentiality agreements.
How long will it take me to recover after surgery?
Healing takes around two weeks for an individual to get back to their normal routine. However, it can take a full year for the swelling, changes in skin sensation, and bruising of the skin to resolve.
Will your nurses do light housekeeping?
The Heart of Gold nurses will do light housekeeping, tidy up the room you are recovering in, and even launder your soiled clothes after you arrive back at your home.
Will your nurses take my vital signs?
Heart of Gold Nurses are qualified to take vital signs and arrive with their own equipment.
Will your nurses keep my surgeon updated with my progress?
All Heart of Gold nurses communicate with physicians in their daily work, and will definitely keep in contact with your surgeon throughout your recovery period.
What is included in your packages?
The Heart of Gold Nursing Packages include 4-Hour packages, 6-hour packages, and 12-hour packages. We Are also able to custom tailor a package for you. Please call us for rates.
Do you charge hourly?
At Heart of Gold Nursing, we do have hourly rates if one of the packages does not work out for you. You are also able to combine two packages together.
Do you offer 24-hour care?
At Heart of Gold Nursing, we offer 24-hour care. Please call for rates and we can discuss a 24-hour package.
Do you offer overnight care?
At Heart of Gold Nursing we offer overnight care, and we can combine packages together or talk about a hourly rate when you call us.
How many nurses are on your staff?
Currently Heart of Gold Nursing has five nurses on staff. All of our nurses have been hand-picked by the owners of the company. The owners of the company have worked side-by-side with these hand-pick nurses, and know their work ethic, and their quality of care.
Do you do wound care?
All of the nurses at Heart of Gold Nursing have worked in Emergency Rooms, and Trauma Intensive Care Units. Be assured that they are extremely familiar with wounds, wound care, in the early signs and symptoms of infection.
Does your company do lab draws or injections?
Heart of Gold Nurses can draw your labs and deliver to your providers preferred lab. We can also administer an injection order by your doctor or surgeon. See our Ala Cart menu for pricing.
Do your nurses check my wound drains after surgery?
The Heart of Gold nurses are highly efficient in checking wound drainage, replacing soiled gauze, redressing the drain, and looking for early signs of and symptoms of infection.
What kind of education do your nurses have?
All of the nurses at Heart of Gold Nursing are highly educated. They all have a minimum of two degrees and some have 4 degrees. Including Registered Nurse (RN), Bachelors of Science in Nursing (BSN), Masters of Science in Nursing (MSN), a Doctor of Nursing Practice (DNP), and even a PhD. Learn More About Our Team of Nurses
Are you on Social Media?
Heart of Gold Nursing is on Instagram, LinkedIn and Facebook.
Can you transport me from the surgery center to my house, and follow up visits?
Our Heart of Gold Nurses can transport you to your surgery location or pre-op appointments, they can pick up up from your surgery and even transport back for follow up visits.
Do you do IV infusions in the home?
Heart of Gold Nurses can administer any physician ordered IV hydration and antibiotics in your home, hotel or recovery location.
Do you only use registered nurses?
At Heart of Gold Nursing, we only hire registered nurses! A “caregiver” or CNA will never come to your house for your recovery.
Are you available 24/7?
Yes. At Heart of Gold nursing we are absolutely available 24 hours a day, seven days a week. If you call for rates, we will be able to tailor a plan that will suit your needs.
Will your nurses go to an Airbnb?
Yes. At Heart of Gold Nursing, we will absolutely go to an Airbnb to help you recover. If you are out of town, or you want to keep this exclusive and discreet, we will go to your destination of choice.
Are you willing to tailor care plans?
Yes. Heart of Gold Nursing is considered a boutique company because we tailor a specialized care plan to suit your needs.
Do you personally know the nurses you sent to my home?
The Heart of Gold owners personally know every nurse that will be sent to your home; we know each nurse’s work ethic and their quality of care. We would not hesitate to have each and every nurse take care of one of our own family members.
Will your nurses meet me at my house before my surgery?
At Heart of Gold Nursing, your private nurse will meet you at your home before your surgery to go over your expectations, and do an assessment of your home to make sure you have everything you need when you arrive home from your surgery.
Will you keep my family informed of my progress?
At Heart of Gold Nursing, we will absolutely keep your family informed if that is your wishes. When we meet you at your home prior to surgery we will go over exactly who you want us to keep updated with your recovery and progress.
Will your company also take care of patients that are discharged from the hospital?
At Heart of Gold Nursing, we will absolutely care for you after you are discharged from the hospital for any reason, it does not have to just be plastic surgery.
Are your nurses able to explain my doctor’s discharge instructions?
The Heart of Gold nurses are highly experienced in discharge instructions, and will be able to explain each area of the discharge instructions in detail to you and your family.
Does your company Supply DME equipment?
Heart of Gold Nursing is affiliated with local supply companies that will be able to supply you with your DME equipment, they will also pick up the equipment for you.
Will your nurses offer me light meals after surgery?
The Heart of Gold nurses will be able to prepare light meals, and are highly trained in the food categories that will ensure a faster recovery.
Are you a home care service?
The Heart of Gold Nursing team in a sense is a home care service, because we do provide all registered Nursing Care in your home.
Will your nurses help me bathe after surgery?
The Heart of Gold Nursing team will absolutely help you bathe after surgery. We understand how difficult it is to even get out of bed to get to the bathtub, let alone bathe yourself.
Will your company help me get dressed after surgery?
The Heart of Gold Nursing team will help you get dressed after surgery. We understand how difficult it is even to get out of bed, to reach for your clothes in your closet, let alone dress yourself.
Will your company combine two packages together?
Yes. The Heart of Gold Nursing packages can be combined together.
Are you a private nursing service?
The Heart of Gold Nursing company is a private nursing service, keeping all nursing care discreet, and confidential.
Do you do private duty?
The Heart of Gold Nursing team will do private duty, and can care for you in your home, in the hospital, or at your destination of choice.
How far will you travel?
Currently the Heart of Gold Nursing team is local from Palm Springs to La Quinta. Please call if you would like us to travel outside of that area.
How much experience does your nurses have with cosmetic surgery?
All of the nurses at Heart of Gold Nursing have experience with cosmetic surgery, and have worked with plastic surgeons both in the Emergency Room and the Intensive Care Unit, and also in Plastic Surgery Centers.
What areas do you serve?
Heart of Gold Nursing serves Palm Springs, Cathedral City, Rancho Mirage, Palm Desert, Indian Wells, Bermuda Dunes, La Quinta and Indio. Should you possibly need your services elsewhere, please contact us for a consultation.
What is your minimum hourly package?
The Heart of Gold packages include a 4-Hour package, a 6-hour package, and a 12-hour package, and we also offer personalized packages at hourly rates.
Why do I need post-op care in my home?
The Heart of Gold Nursing team manages ordered medications, drains, dressings, and discharge instructions. All of this can become cumbersome and if you are alone or with an unprepared family member or friend, overwhelm and panic set in. An expert in recovery is essential–let us be your guide so pain and postoperative complications are minimal to none.
Why can’t my family member just take care of me after surgery?
At Heart of Gold Nursing, we have experienced when a family member or friend is taking care of you after surgery. There are many medical terms they may not be used to in the discharge instructions, plus the uncertainty of when to give you your pain medication and why, or even other medications. Also, they may be unsure of what foods and fluid to give you for a faster and healthier recovery.